PRIVACY POLICY

1. Introduction & Ownership

Elle Bites Catering & Events is a 100% black-owned catering and event-management enterprise operating under Bakgatla Holdings (referred to herein as "Elle Bites", "we", "us", or "our").

We respect your privacy and are committed to protecting the personal information you share with us through our website (https://ellebites.co.za) and catering enquiry channels in accordance with the Protection of Personal Information Act (POPIA).

2. What Personal Information We Collect

When you request a quote, enquiry, or consultation, we may collect the following details:

• Identity Information: Full name, title, company or government department name.
• Contact Details: Email address, mobile telephone number, WhatsApp number.
• Event Requirements: Event date, estimated guest numbers, venue/geographic area, menu preferences, and dietary restrictions (e.g. Halaal, vegetarian, allergies).
• Technical Information: IP address, browser type, and submission timestamps for security and spam prevention.

3. Purpose of Processing Personal Data

We process your personal data solely for legitimate business purposes:

• To prepare, calculate, and dispatch customized catering quotes and proposals.
• To communicate with event organizers, coordinators, cast and crew managers regarding logistics.
• To issue formal tax invoices, receipts, and compliance documentation.
• To uphold food safety, allergy management, and dietary health requirements.
• To safeguard our website against automated spam, fraudulent enquiries, and cybersecurity attacks.

4. Information Sharing & Third Parties

Elle Bites will never sell, lease, or rent your personal information to third-party advertisers. We only share information where necessary with:

• Bakgatla Holdings administrative and financial accounting personnel for billing.
• Trusted logistics and delivery drivers strictly to facilitate event setup and platter delivery.
• Law enforcement or regulatory authorities when compelled by statutory South African law.

5. Data Security & Retention

We implement appropriate technical and organizational safeguards, including SSL encryption, restricted server access, and secure email dispatch protocols to protect your data from unauthorized loss or disclosure. Enquiry records are retained for as long as necessary to fulfill catering engagements or comply with statutory financial accounting obligations under SARS.

6. Your Rights Under POPIA

Under South Africa's POPIA legislation, you have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of outdated or inaccurate personal information.
• Object to processing of your personal information where reasonable grounds exist.
• Lodge a complaint with the South African Information Regulator (complaints.IR@justice.gov.za).

7. Contact Our Information Officer

If you have any questions regarding this Privacy Policy or wish to exercise your rights under POPIA, please reach out to:

Elle Bites Catering & Events
A Bakgatla Holdings Company
Email: info@ellebites.co.za
Phone: 073 790 7828
WhatsApp: 073 790 7828